SHIPPING
All orders will ship from Oakville, ON, Canada within 3-5 business days from the date of payment. All packages will be shipped via standard mail, however if you require a tracking number/express shipments will be sent via Fed Ex. Please make sure you specify the method you would like when checking out. See below for shipping time frames.
STANDARD POSTAL SERVICE
CANADA (3-5 DAYS)
USA (1-2 WEEKS)
INTERNATIONAL (2-4 WEEKS)
FED EX - ANYWHERE
EXPRESS (1-2 BUSINESS DAYS)
PRIORITY (NEXT DAY)
DUTIES & TAXES
All duties and taxes upon entry into the destination country are at the responsibility of the customer and must be paid at the time of delivery. Please contact your local customs office for more information.
DAMAGES/DELAYED/LOST PACKAGES
The AG Studio packages all of it's items carefully, so that the art work is protected during the shipping process. However, The AG Studio is not held liable for any damages incurred through shipping/delivery, as it is out of our control. If this event is to occur for your order, please email us within 24 hours of receiving this item and provide photographic proof, and we will do our best to help resolve the issue.
Please insure your shipping address is correct before submitting your order, as we are not responsibly for incorrect or missing address information. We cannot refund packages lost in the mail due to an incorrect address provided by the customer. If a undeliverable package is returned to us completely undamaged, we can re-ship to the correct address, however we will need to charge for the shipping again. Unavailability or refusal to accept delivery of the shipment, we will not provide refunds.
RETURNS/EXCHANGES
Unused or unopened orders may be returned within 14 days or receipt for a refund or exchange. If you wish to exchange or refund a product, we require you ship them back to us and we will issue your refund/send you new product upon receiving the returned item(s). Used, open and/or final sale items cannot be returned. Customized prints, including custom sizes are not eligible for return or exchange.
HOLIDAY ORDERS
Please ensure all orders are completed by December 11th to arrive by Christmas. If you are ordering a product after this date, please ensure you fill out a priority/express mail option to arrive in time for Christmas.
FREQUENTLY ASKED QUESTIONS
Where are you located? Where do you ship items from?
Our studio is located in Oakville, ON, Canada, which is just outside the city of Toronto. We ship from this location.
How long will it take to receive my order? What is the exchange return policy?
Please see shipping & returns.
Do you do custom illustration?
Yes we do! We have done everything from wedding portraits, dogs, family & friends, as well as product imagery. If you have something in mind, please contact us with the details and (if applicable) images and we will get back to you with a quote and time frame. On average custom prints take 2-3 weeks to complete, plus shipping times.
What are my payment options?
All payments are due in full at the time of purchase, prior to shipping. We currently accept Visa, MasterCard, American Express and PayPal.
What wedding design services do you provide?
We currently offer a design package that includes invites, RSVP cards, menu's, placements cards and much more! If you are interested in this service, please fill out the contact form here with details of what you are looking for.
Do you offer framing?
We are in the transition of providing framing option online, stay tuned! If you are interested in receiving a frame print please contact us for details.
Can I get my print put on canvas?
This is a service we can provide when requested. We can do 3/4" deep framing or 1 1/2" deep museum framing. These costs will be added to the art print cost. If you are interested in getting your print put onto a canvas please contact us here.
Do you offer custom sizes?
We can offer any size you would like, however the final price of the art print will be adjusted to accommodate your custom size. Please contact us with the name and size of the print you would like and we will get back to you within 24 hours with a quote.
How is your artwork made?
All our work is hand drawn by Alison in our Oakville studio. The works is digitally using a drawing pad and digital stylus tool. It is then sent to professional printers and printed on high quality luxury paper stock.
PRIVACY POLICY
1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our shop, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our shop, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our shop, new products and other updates.
2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
For the enewletter, we ask that your provide us with your email and full name, so that we can provide you with our shop updates. This is not required, but only asked if you would like to sign up.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at creative@theagstudio.com
3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Use.
4 - SHOPIFY
Our online shop is hosted on Shopify. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application.
For more insight, you may also want to read the Shopify Terms of Service here or Privacy Statement here:
https://www.shopify.com/legal/terms
https://www.shopify.com/legal/privacy
5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Europe and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our shop’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
We use Stripe.com as our payment gateway, please refer to their privacy policy here: https://stripe.com/gb/privacy
Links
When you click on links on our shop, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
6 - BLOG COMMENTS AND USER CONTENT POSTED TO THE WEBSITE
If you post any Comments or User Content on the Website, you should be aware that any personally identifiable information you choose to provide there may be read, collected, or used by other users of the Website, as well as other third parties. We are not responsible for the information you choose to submit in these forums. We cannot guarantee that other users have not made copies of and/or will not use such information outside of the Website. We are not responsible for information you choose to post in this forum.
7 - SOCIAL MEDIA
The Website provides users the opportunity to interact and post content through various social media sites including, but not limited to, Twitter, Facebook, Google+, Instagram, Dropbox, Tumblr, foursquare, Flickr, YouTube and Vimeo. Your interactions with such tools, and any information you provide in connection with these interactions are publicly viewable outside of the Website domain. Each social media site has its own privacy policies which may be more or less protective than this Policy. If you do not wish for this information to be disclosed, then you should not use these tools. We are not responsible for information you choose to post in this forum.
Our site also includes Social Media Features, such as the Facebook button, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.
8 - SECURITY
We store all user information in secure databases protected via a variety of industry-standard access controls. Secure passwords, SSL encryption, disk-based encryption, firewalls, and other measures are in place that helps us to protect your data. However, no company, including Shopify, can fully eliminate security risks associated with the transmission of personal information through online transactions, and you do so at your own risk.
9 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
11 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our shop is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
12 - QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at creative@theagstudio.com
Details
ART PRINT
Bring some warmth this winter with the "Winter Warmth" art print. Art print created by illustrator Alison Petrie. Professionally printed on natural white paper stock in full colour process. Ships in flat protective sleeve with back board. Made with love in Canada. Frame not included.
