FREQUENTLY ASKED QUESTIONS
Where are you located? Where do you ship items from?
Every design is made at The AG Studio, located in Oakville, ON, Canada, which is just outside the city of Toronto.
How long will it take to receive my order? What is the exchange return policy?
Please see shipping & returns below.
Do you do custom illustration?
Yes we do! We have done everything from wedding portraits, dogs, family & friends, as well as product imagery. If you have something in mind, please contact us with the details and (if applicable) images and we will get back to you with a quote and time frame. On average custom prints take 2-3 weeks to complete, plus shipping times.
What are my payment options?
All payments are due in full at the time of purchase, prior to shipping. We currently accept Visa, MasterCard, American Express and PayPal.
What wedding design services do you provide?
We currently offer a design package that includes invites, RSVP cards, menu's and placements cards. The design package is $450 (excluding printing costs.) If you are interested in this service, please fill out the contact form here with details of what you are looking for.
Do you offer framing?
The frames pictured are for styling inspiration only ad are not included with the print. Currently we do not offer framing.
Can I get my print put on canvas?
This is a service we can provide when requested. We can do 3/4" deep framing or 1 1/2" deep museum framing. These costs will be added to the art print cost. If you are interested in getting your print put onto a canvas please contact us here.
Do you offer custom sizes?
We can offer any size you would like, however the final price of the art print will be adjusted to accommodate your custom size. Please contact uswith the name and size of the print you would like and we will get back to you within 24 hours with a quote.
How is your artwork made?
All our work is hand drawn and then digitally coloured to provide rich printing colours. It is then sent to professional printers and printed on high quality luxury paper stock.
What design services do you offer?
We offer a range of design services! Please view our services here.