SHIPPING & RETURNS
All orders will ship from Oakville, ON, Canada within 3-5 business days from the date of payment. All packages will be shipped via standard mail, however if you require a tracking number/express shipments will be sent via Fed Ex. Please make sure you specify the method you would like when checking out. See below for shipping time frames.
STANDARD POSTAL SERVICE
CANADA (3-5 DAYS)
USA (1-2 WEEKS)
INTERNATIONAL (2-4 WEEKS)
FED EX - ANYWHERE
EXPRESS (1-2 BUSINESS DAYS)
PRIORITY (NEXT DAY)
DUTIES & TAXES
All duties and taxes upon entry into the destination country are at the responsibility of the customer and must be paid at the time of delivery. Please contact your local customs office for more information.
The AG Studio packages all of it's items carefully, so that the art work is protected during the shipping process. However, The AG Studio is not held liable for any damages incurred through shipping/delivery, as it is out of our control. If this event is to occur for your order, please email us within 24 hours of receiving this item and provide photographic proof, and we will do our best to help resolve the issue.
Please insure your shipping address is correct before submitting your order, as we are not responsibly for incorrect or missing address information. We cannot refund packages lost in the mail due to an incorrect address provided by the customer. If a undeliverable package is returned to us completely undamaged, we can re-ship to the correct address, however we will need to charge for the shipping again. Unavailability or refusal to accept delivery of the shipment, we will not provide refunds.
Unused or unopened orders may be returned within 14 days or receipt for a refund or exchange. If you wish to exchange or refund a product, we require you ship them back to us and we will issue your refund/send you new product upon receiving the returned item(s). Used, open and/or final sale items cannot be returned. Customized prints, including custom sizes are not eligible for return or exchange.
Please ensure all orders are completed by December 11th to arrive by Christmas. If you are ordering a product after this date, please ensure you fill out a priority/express mail option to arrive in time for Christmas.